Night Auditor Front Desk Agent:

Holiday Inn Express & Suites Punta Gorda Holiday Inn Express & Suites Punta Gorda - 3.3 Punta Gorda, FL Job Details Full-time 1 day ago Benefits Paid training On-the-job training Employee discount Qualifications Resort experience Night audit Math Attention to detail Food preparation

Full Job Description Qualifications:

About Us:

Holiday Inn Express & Suites is dedicated to providing exceptional hospitality and creating unforgettable guest experiences. If you're passionate about guest service and want to be part of a dynamic team, we invite you to join us as a Front Desk Agent/Night Auditor.

Shifts:

3PM-11PM; 11PM-7AM; variable coverage

Position Overview:

As an Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest, assisting them with their needs, and ensuring smooth internal operations. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify credit card data Register guests collecting necessary information Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Inspect rooms and common areas, and enforce rules Montior building and uphold all guest safety proceedures Confirm group reservations and arrange personalized services Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Prepare hot and cold foods/set up equipment Cross-train and cover shifts in other departments including breakfast and laundry Assist managers with daily duties Support your team Work to ensure every stay is a GREAT stay! Qualifications Excellent communication and interpersonal skills. Customer-focused with a passion for providing exceptional service. Strong problem-solving abilities and attention to detail. Math and cash-handling. Organizational skills. Desire to learn and grow. Ability to work in a fast-paced environment. Flexible schedule, ability to work holidays, nights and weekends. Computer proficiency and experience with hotel management software is a plus. Previous hotel front desk or customer service experience preferred.

Benefits:

Competitive pay. Employee discounts on hotel stays within the brand. Paid on-the-job training. Ongoing training and development opportunities. Opportunities for growth within the Hotel Industry. Friendly and supportive team environment. How to

Apply:

If you are a dedicated individual with a passion for hospitality and a commitment to excellence, we want to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position. Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our amazing team!

Work Location:

In person