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Q5
QDI 5, LLC (DBA Hampton Inn St Augustine I95)
Hotel Front Desk Clerk
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
Job Summary The Front Desk Agent is responsible for greeting guests, managing check-in and check-out, handling reservations, and providing exceptional customer service throughout each guest's stay. This role requires a professional, positive attitude and strong problem-solving skills in a fast-paced environment. Key Responsibilities Greet and check in/check out guests in a warm, professional, and efficient manner Manage reservations, room assignments, and special requests Answer phone calls, emails, and in-person inquiries about hotel services, local attractions, and amenities Process payments, verify billing information, and resolve discrepancies Respond to guest concerns and complaints promptly, escalating issues when necessary Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction Maintain accurate guest records and follow hotel security and confidentiality procedures Handle mail, packages, and messages for guests Uphold hotel cleanliness and presentation standards at the front desk area Qualifications High school diploma or equivalent required Previous customer service or hospitality experience preferred (hotel front desk experience a plus) Strong verbal and written communication skills Proficiency with computers; experience with property management systems (PMS) a plus Ability to multitask and stay calm under pressure Flexible availability, including nights, weekends, and holidays Professional appearance and demeanor Bilingual candidates encouraged to apply What We Offer Opportunities for growth and advancement within the hotel Employee travel discounts Join us as a Front Desk Agent to be the friendly face that sets the tone for a positive experience. Your organizational expertise combined with excellent communication skills will ensure our front desk runs smoothly while delivering top-tier customer support. We value proactive individuals eager to grow their administrative career in a supportive environment.