Guest Service Associate

Primary Job Responsibilities:

• Greets and welcomes guests in a friendly and professional manner.
• Assists guests with ticket purchases, membership inquiries, and general information
• Handles guest inquiries, concerns, and complaints promptly and effectively, ensuring high levels of customer satisfaction.
• Provides accurate information about attraction rules, safety guidelines, and operational hours.
• Operates and monitors various attractions, ensuring they run smoothly and safely.
• Conducts pre-opening checks to ensure all attractions are in proper working order.
• Ensures guests adhere to safety rules and guidelines while using attractions.
• Assists with loading and unloading guests from attractions, ensuring a safe and enjoyable experience.
• Processes ticket sales, memberships, and other transactions accurately and efficiently using the point-of-sale system.
• Promotes and upsells attractions, memberships, and special promotions to enhance the guest experience and drive sales.
• Handles cash, credit card, and other payment transactions securely and in compliance with company policies.
• Maintains cleanliness and orderliness of the guest services area and attractions.
• Reports any maintenance issues or safety concerns to the appropriate department promptly.
• Ensures all equipment and supplies are stocked and ready for use.
• Works collaboratively with other team members to ensure smooth operations and a positive work environment.
• Assists in training new team members and sharing best practices.
• Participates in team meetings and contributes ideas for improving guest experiences and operational efficiency.
• Adheres to all safety protocols and guidelines to ensure the well-being of guests and staff.
• Participates in regular safety training and drills.
• Maintain a thorough understanding of emergency procedures and be prepared to act accordingly.
• Assists with the setup and execution of special events, parties, and group activities.
• Provides support to guests during events, ensuring a seamless and enjoyable experience.
• Performs other duties as assigned.

Skills:

• Strong communication and interpersonal skills, with the ability to interact effectively with diverse groups of guests.
• Exceptional customer service skills, with a friendly and approachable demeanor.
• Ability to multitask and handle a variety of guest needs simultaneously in a fast-paced environment.
• Knowledge of the venue's programming, events, and entertainment offerings, as well as general knowledge of art, culture, or recreation.
• Problem-solving skills and the ability to handle guest concerns or issues in a calm, positive, and professional manner.
• Ability to stand for extended periods and work in dynamic, high-energy environments.
• Basic cash handling and point-of-sale system experience.
• Flexibility with working hours, including evenings, weekends, and holidays, depending on the venue's event schedule.

Job Type:

Seasonal Pay:

Benefits:

Work Location: