Front Desk Agent

Requirements:

High school diploma or suitable equivalent Must have experience with Opera Cloud PMS Must have 3+ years of work experience as a Hotel Front Desk Agent Excellent communication and organizational skills Team player Well-groomed, professional appearance Must be available to work night shifts, mid shifts, overnight shifts, weekends, and public holidays Must be able to stand for extended periods Only applicants who meet the above requirements will be considered for this position.

Responsibilities:

Greet and welcome guests in a friendly, professional, and courteous manner Check guests in and out efficiently using the hotel property management system Answer phone calls, emails, and guest inquiries promptly and professionally Handle guest reservations, cancellations, and room assignments Process payments, verify billing, and balance cash drawers accurately Resolve guest concerns, complaints, and special requests in a timely manner Coordinate with housekeeping and maintenance to ensure guest satisfaction Provide information about hotel services, amenities, local attractions, and directions Ensure front desk areas remain clean, organized, and welcoming Follow hotel policies, procedures, and safety standards at all times Maintain confidentiality of guest information and hotel operations Complete daily reports, shift notes, and front desk documentation accurately Handle wake-up calls and guest requests promptly Ensure exceptional customer service to create a positive guest experience

Job Type:

Part-time Pay:

From $14.50 per hour

Education:

High school or equivalent (Required)

Experience:

Hotel Front Desk Agent:

3 years (Required)

Work Location:

In person