As a Guest Experience Expert at Marriott International, Inc., you'll be the welcoming face of our hotel, ensuring every guest enjoys a seamless, memorable stay. Based in our Hospitality & Travel department, you'll handle check-in and check-out, resolve issues with empathy, and offer personalized recommendations. You'll coordinate with housekeeping and other teams, manage reservations and billing, and maintain accurate guest records. Rooted in Marriott's people-first culture, you embrace change, act with integrity, and help create an inclusive environment where guests and associates feel valued and cared for. Responsibilities Warmly welcome guests and manage check-in/check-out procedures Handle reservations, cancellations, and room assignments in the PMSRespond promptly to guest inquiries, requests, and complaints Process payments, billing, and folio adjustments accurately Coordinate with housekeeping and maintenance to meet guest needs Provide local recommendations and concierge-style assistance Maintain accurate guest records and confidentiality Upsell rooms, packages, and hotel amenities when appropriate Ensure lobby and front desk areas are clean and inviting Follow Marriott brand, safety, and security standards at all times Required Skills Front desk operations Property management systems (PMS) such as Opera/Marsha Customer service Cash handling and billing Conflict resolution Reservation management Communication skills Time management Upselling and cross-selling Problem-solving