Front Desk Agent $22/hr - Billingual, Schedule Flexibility Required

Front Desk Agent $22/hr - Billingual, Schedule Flexibility Required Confidential Sunny Isles Beach, FL Job Details Full-time $22 an hour 10 hours ago Qualifications Foreign language proficiency Resort Phone communication Night audit Attention to detail Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Office phone management Full Job Description

SCHEDULE

MUST

BE FLEXIBLE WITH THE SCHEDULE SATURDAY, SUNDAY, MONDAY

7-3:00PM

TUESDAY, WEDNESDAY

3-11PM

THURSDAY/FRIDAY

:

OFF ENGLISH AND SPANISH A MUST

Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences! This role offers an exciting opportunity to be the welcoming face of our hotel, providing exceptional customer service while managing front desk operations. Bilingual skills and schedule flexibility are essential to ensure we meet the diverse needs of our guests. If you thrive in a fast-paced environment and love engaging with people from all walks of life, this position is perfect for you! Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in/check-out processes Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers Handle guest inquiries, reservations, and special requests efficiently and courteously Maintain accurate guest records, process payments, and manage billing with attention to detail Assist with guest relations by resolving issues promptly and ensuring a high level of satisfaction Support night audit procedures by reconciling accounts and preparing reports to ensure financial accuracy Collaborate with housekeeping and maintenance teams to address guest needs and uphold hotel standards Requirements Proven experience in hospitality management or hotel front desk operations Bilingual proficiency in English and another language to serve diverse clientele effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of hotel management systems and multi-line phone systems Excellent phone etiquette and communication skills for engaging with guests and team members Flexibility to work various shifts, including nights, weekends, and holidays as needed Previous experience in guest services, resort environments, or night audit roles is highly desirable Embark on a rewarding career where your enthusiasm makes a difference! We value energetic individuals who are committed to delivering outstanding hospitality experiences. Join us today and become an integral part of creating welcoming environments that guests love!

Pay:

$22.00 per hour

Work Location:

In person