Estates Front Desk Agent Estates at Acqualina Sunny Isles Beach, FL Job Details 4 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Life insurance Qualifications Visitor query response Computer operation Confidential information handling Resident conversation engagement Proactive hotel and accommodations guest assistance English High school diploma or GED Resident rapport building Computer skills Full Job Description
WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU!
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OUR DREAM MAKER CULTURE
© We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages
- Medical, Dental, Vision Insurance
- Life Insurance
- 401K Program
- Paid Holidays and Vacation
- Outstanding Recognition and Awards Program
- Effective Training Programs
- Tuition Reimbursement
- Complimentary Parking and Meals in Dedicated Employee Restaurant
- Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
- Management Programs to Progress on Your Career Journey
- Health and Wellness Fairs
JOB OVERVIEW
The front desk agent will handle all front of the house duties at the desk of our main entrance. They will be the "face" of the luxury condominium for all residents and will be responsible for the first impression. A customer-oriented approach is essential. The goal is to make residents and visitors feel comfortable and valued while on our premises. Resident and guest interaction will be routine in-person and on the phone to assist the residents as well as check-in guests to the property.
REPORTS TO
Director of Residences
SUPERVISES
:
N/A WORK ENVIRONMENT
All areas of the Estates and surrounding property.
Job involves working:
Under variable noise levels. Standing for long periods of time
KEY RELATIONSHIPS
Internal:
All Estates Staff.
External:
Residents and residents' visitors, Police Department, Fire Department, vendors and contractors.
QUALIFICATIONS
Essential:
Criminal-free record. High school graduate. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Computer literate.
Ability to:
Perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand visitor, and resident's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of resident, and departmental information and pertinent resort data. Work a flexible schedule including weekends and holidays.
Desirable:
2 years of experience. Experience with computers. Ability to input and access information in the property management system computers. Experience in Hospitality Industry in similar position. Previous guest and residents relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in CPR and first aid. Valid driver's license. Excellent driving record.
PHYSICAL ABILITIES
Essential:
Exert physical effort in transporting 35-40 pounds. Endure various physical movements throughout the work areas. Reach 2 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
