A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Provides a central communication point for hotel operations through answering incoming phone calls in a prompt, friendly, and courteous manner. Ensures guest satisfaction and revenue optimization through check-in, checkout, and attentive coordination of hotel services for the guest. Responds to all guest requests providing personalize courteous and prompt service to ensure a pleasant stay.
Essential Duties and Responsibilities:
Provides information to guests about hotel policies, services and amenities. Responds to requests from guests for assistance and information about the local area. Registers guests in a prompt and courteous manner using up-selling techniques to maximize room rates. Processes customer payments according to established policies and procedures. Books future guest reservations. Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction. Resolves minor guest complaints to the satisfaction of the guest; informs manager of major problems, complaints, disturbances, or unhappy guest. Provides courteous, efficient telephone service; accurately records messages and promptly notifies guests of employees. Records incoming packages, mail, or faxes and promptly notifies guests. Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit; post all charges; completes cashier's report, prepares deposit and counts cash drawer. Issues, controls, and releases safe-deposit boxes to guests. Acts as central communication point during emergency situations by having thorough knowledge of emergency, safety, and security procedures and phone numbers of local fire, police, poison control, etc. Operates in-house paging system as well as base communications with security and maintenance departments. Sells rooms to "walk-in" guests. Enters/changes reservations information on the computer system. Informs housekeeping department about room status/availability. Operates hotel switchboard or PBX. Maintains the front desk area in an organized, clean manner. Responsible for all keys issued. Complies with the key policy as prescribed by the company. Performs other duties as assigned by management.
Percent Qualifications:
High School diploma or its equivalent, with 0-2 years of experience in the field. Proficient in Microsoft Word, Excel, PowerPoint, Outlook and reservation software programs. Good communication skills are necessary to interact with callers, guests, and other employees. Reasoning and problem solving abilities.
Job Type:
Part-time Pay:
From $14.00 per hour
Benefits:
Employee discount Flexible schedule
Experience:
Customer service: 1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
