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Country Inn and Suites By Radisson
Front Desk Agent/Night Auditor
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Job Description
We are seeking a reliable, professional, and guest-focused Front Desk Agent / Night Auditor to join our hotel team. The ideal candidate will provide excellent customer service while ensuring smooth front desk operations and accurate completion of nightly accounting procedures. This position requires someone who is dependable, detail-oriented, and comfortable working independently and if required during overnight hours. Key Responsibilities Greet guests professionally and provide exceptional customer service. Handle guest check-ins, check-outs, reservations, and room assignments. Answer phone calls, respond to guest inquiries, and resolve concerns promptly. Process payments, maintain accurate guest accounts, and balance cash transactions. Perform nightly audit procedures, reconcile daily transactions, and generate required reports. Verify room rates, charges, and payment information for accuracy. Monitor hotel activity and maintain a safe and welcoming environment during overnight hours. Communicate important information and guest requests to management and incoming shifts. Coordinate with housekeeping and maintenance regarding guest needs and room status. Assist with additional front desk and operational duties as assigned. Qualifications Previous hotel front desk or night audit experience preferred. Familiarity with hotel property management systems (PMS) is a plus. Strong communication, customer service, and problem-solving skills. Basic computer proficiency and attention to detail. Ability to work independently and handle guest concerns professionally. Dependable, punctual, and organized. Must be available to work overnight shifts, weekends, and holidays as scheduled. What We're Looking For We value team members who take pride in their work, demonstrate accountability, and maintain a positive attitude. The ideal candidate is someone who can be trusted to manage overnight hotel operations while delivering a welcoming experience to every guest. Join our team and become part of a hospitality company committed to guest satisfaction, teamwork, and operational excellence.