A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Willingness to accept the most effective role. Function as a representative of the Korman culture and standards to all Team Members and our residents. Maintains regular attendance in compliance with the Korman standards. Approach all encounters with residents and Team Members in a friendly, service-oriented manner. Promotes a safe, secure and healthy work environment. Maintains Resident/guest privacy and confidentiality by protecting all personal information. Familiar with emergency and safety procedures for your role. Adheres to AKA Image Requirements policy.
Responsibilities:
Work independently and within a team on special, nonrecurring, and ongoing projects. Responsible for maintaining confidentiality regarding all matters. Overall responsibility for managing the lobby/lounge operations of the property Manage the day-to-day lobby lounge activities Responsible for creating innovative programs and promotions to market special events, entertainment, afternoon tea, etc. Ability to work in a fast paced environment Greets the VIP guests and performs special services for VIP Guest's. Checks cleanliness of lobby and public areas Co-ordinates with all departments concerned in order to maintain Lobby functions properly. Handles guest complaints and other related problems Motivates and maintains good Team Member relations. Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk. Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards. Facilitates lobby safety, cleanliness, and security. Open vehicle and hotel doors and greet arriving and departing guests. Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis. Assist guests and visitors entering or exiting the parking garage.
Desired Skills:
Strong guest/resident service, problem solving and decision making skills. Must be an energetic, self-starter and self-motivating. Must have a "can do" positive attitude. Superior organizational skills. Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Strong time management, organizational skills with an emphasis on attention to detail. Must be pro-active and have the ability to anticipate future needs. Must be able to interact with a diversified group of people both internally and externally.
Required Qualifications:
High school diploma/equivalent is required Associates/Bachelor's degree preferred Must be extremely flexible and adaptable to daily frequent changes in a fast pace environment. Must have proficient knowledge of a variety of computer software applications (MSWord, Excel, Access, Adobe, PowerPoint)
Skills Needed:
Motivational, verbal communication, written communication
Physical Requirements:
Must be able to lift up to 50 lbs. Sits, stands, bends, stretches, lifts items and moves frequently during working hours.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
Work Location:
In person Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
