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HJ
Howard Johnson Inn
HOTEL Front Desk Associate
Career Insights for Hotel Desk Clerk
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Based on Florida data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,454 / year median in Florida
Job Description
Job Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the first point of contact, providing exceptional customer service, managing guest inquiries, and ensuring smooth operations at the front desk. Your proactive approach and hospitality expertise will help foster a welcoming environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest relations in a lively, fast-paced setting. Duties Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience Handle guest requests, inquiries, and complaints with professionalism and enthusiasm, providing prompt resolutions Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously Process reservations, cancellations, and modifications accurately using hotel management software Maintain detailed records of guest interactions, reservations, and incident reports to support smooth hotel operations Maintaining and light cleaning of the lobby and breakfast areas are required. Qualifications Proven