Overview We are seeking a friendly and professional Front Desk Associate to join our hospitality team. This role is essential in providing exceptional guest services, managing front desk operations, and ensuring a welcoming environment for all . The ideal candidate will have strong communication skills, a passion for hospitality, and guest in hotel management or guest relations. Bilingual abilities and knowledge of multi-line phone systems are highly valued to enhance guest interactions and streamline operations. Responsibilities Greet guests upon arrival and assist with check-in/check-out procedures efficiently Manage reservations, cancellations, and modifications using hotel management software Handle guest inquiries, requests, and complaints with professionalism and courtesy Operate multi-line phone systems to answer inquiries and direct calls appropriately Maintain accurate records of guest information and billing details Provide information about hotel amenities, local attractions, and services to enhance guest experience Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations Uphold high standards of phone etiquette and guest relations at all times Support night audit procedures as needed to ensure financial accuracy and reporting Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting Excellent customer service skills with the ability to handle diverse guest needs gracefully Strong communication skills; bilingual proficiency is a plus for serving a diverse clientele Knowledge of hotel management systems and multi-line phone systems Ability to manage multiple tasks simultaneously while maintaining attention to detail Professional appearance and demeanor with a friendly attitude Familiarity with guest services, guest relations, and hospitality best practices Ability to work flexible hours, including nights if required, in a fast-paced environment

Pay:

From $11.00 per hour

Benefits:

Employee discount Paid time off

Education:

High school or equivalent (Required)

Experience:

Hotel:

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person