Job Overview We are seeking an energetic and dedicated Front Desk Attendant to serve as the welcoming face of our hospitality establishment. In this vital role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will help create memorable guest experiences, foster positive relationships, and uphold the high standards of our hospitality environment. This paid position offers an exciting opportunity to develop your skills in hotel management, guest relations, and front desk operations. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms. Handle guest inquiries, requests, and complaints with enthusiasm, problem-solving skills, and a focus on customer satisfaction. Operate multi-line phone systems to answer calls promptly, provide information, and direct inquiries appropriately. Maintain accurate reservation records using hospitality reservation systems; assist with booking modifications as needed. Enforce hotel policies and emergency procedures to ensure guest safety and security at all times. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly. Uphold professional phone etiquette and effective communication with guests and team members across multi-line phone systems. Support night audit processes when required, ensuring all financial transactions are accurately recorded. Foster positive guest relations by offering personalized service that exceeds expectations in a fast-paced environment. Requirements Proven experience in hospitality management or front desk operations within hotels or resorts is preferred. Strong customer service skills with the ability to handle diverse guest needs confidently. Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Knowledge of hotel emergency procedures and guest safety protocols. Excellent communication skills, including phone etiquette and client communication techniques. Ability to manage multiple tasks efficiently while maintaining a positive attitude under pressure. Previous experience with night audit procedures or resort environments is a plus. A professional appearance coupled with a proactive approach to problem-solving will help you succeed in this role. Join us as a Front Desk Attendant and become an integral part of creating welcoming experiences that leave lasting impressions! We value energetic individuals who thrive on delivering exceptional hospitality services while developing their careers in a dynamic environment. This paid opportunity is perfect for those passionate about guest relations, hotel management, and making every visitor feel at home!

Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Work Location:

In person