Are you passionate about delivering exceptional guest service? We're looking for an enthusiastic and detail-oriented individual to join our team as a Guest Service Agent . If you have a minimum of 1-2 years of experience in a similar role and a knack for problem-solving and exceeding guest expectations, we want to hear from you!

Key Responsibilities:

Greet guests with a warm and professional welcome during check-in and check-out. Answer incoming calls promptly and professionally within three rings. Provide exceptional service by anticipating and exceeding guest needs at all times. Be accountable for the hotel's property, ensuring guest safety and smooth hotel operations during your shift. Adhere to company and brand standards for handling cash and credit card transactions. Communicate guest requests, concerns, and feedback to the appropriate departments and management for prompt resolution. Stay informed about hotel features, services, and amenities, and share this information with guests. Maintain a positive, cheerful, and professional demeanor when serving guests, embodying the "Free to be You" attitude. Own and resolve any service issues quickly, following up to ensure complete guest satisfaction.

What We're Looking For:

A minimum of 1-2 years of experience as a Guest Service Agent or in a similar customer service role. Previous experience with Hilton's OnQ or PEP systems is a plus! Strong communication skills with the ability to interact effectively with guests and team members. Excellent attention to detail, strong problem-solving skills, and a commitment to providing top-notch guest service. Flexibility to work various shifts, including evenings, weekends, and holidays. High School Diploma or GED preferred. Ability to maintain a professional appearance and stand at the front desk for up to 8 hours at a time. A genuine passion for helping others and ensuring an unforgettable guest experience. Why Join Us? Full-time hours with opportunities for growth. A dynamic and supportive team environment. Competitive compensation and benefits. If you're ready to contribute to an amazing guest experience and be a part of our exceptional team, apply now!

Job Type:

Full-time Pay:

From $16.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Hotel :

1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person