Front Desk Staff

Front Desk Staff Marietta, GA Up to $16 an hour - Part-time, Full-time Up to $16 an hour - Part-time, Full-time Job description:

Job Purpose:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

• Hotel Experience preferred, Hilton experience preferred. •

MUST BE RELIABLE

Greet, register, and assign guest rooms. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a

Lead Capacity:

(a) take responsibility for assigned employees in the absence of the Supervisor,(b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned.

Job Skills:

Practice active effective communication between team members and guests. Must have basic knowledge on using AI such as (ChatGPT,Gemini) to your advantage. Leverage specialized knowledge and sound judgment to provide accurate information. Engage effectively with a diverse range of individuals and personalities. Transition seamlessly between diverse tasks, such as data entry, handling guests relations. Maintain high levels of speed and accuracy when operating switchboards or computer Programs.

Job Types:

Full-time, Part-time Benefits:

Employee discount Flexible schedule Free parking Paid time off Referral program

Experience:

Hotel:

1 year (Required)

Pay:

Up to $16.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person