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Guest Service Associate
Job
Hampton Inn By Hilton
Milledgeville, GA (In Person)
$26,000 Salary, Full-Time
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Job Description
Hampton Inn is seeking an experienced Front Desk Agent for the #1 hotel in Milledgeville. The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. Salary Range - Pay is based upon Qualifications & Experience of the Candidate Benefits
- Worldwide Hilton Travel Benefits
- Bi-Weekly incentives (earn upto $1 extra per hour or more)
- Monthly employee Luncheon Job Description - See below.
Qualifications Knowledge in:
- Phone etiquette and answering procedures
- Reservations procedures including cancellations and "walking" guest
- Manager on Duty functions when necessary or as scheduled
- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Abilities:
- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude. Responsibilities
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
- Other duties as assigned, of which the associate is capable of performing.