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Job Description
Job Overview Hilton Peachtree City Atlanta Hotel and Conference Center is hiring full-time and part-time Guest Service Agents for morning and evening shifts. We are looking for polished, warm, guest-focused people who want to bring their love of people to everyone they meet. Our hotel is one of the premier hospitality properties in Peachtree City with an over 40 year history, and our Front Office team serves as the beating heart and smiling face of the guest experience. Whether you already have hospitality experience or are coming from another guest-facing role, this is a strong place to grow. Hotel experience is helpful, but it is not required for the right candidate. If you have strong customer service experience from hospitality, call centers, events, or another guest-facing environment, we would like to talk to you. We are looking for those who want to grow in their hospitality career, take pride in the guest experience, and have the spirit to join the greatest hospitality team in Peachtree City. What You'll Do As a Front Desk Agent, you will help create the first and last impression of every stay. You will welcome guests, assist with check-ins and check-outs, answer questions, solve problems, communicate with other hotel departments, and help keep the front desk running smoothly during busy service periods.
Responsibilities include:
Greeting guests with the warmth of Hilton hospitality, professionalism, and confidence Checking guests in and out accurately and efficiently Answering phones and assisting with guest questions Handling guest requests, concerns, and service recovery with care Supporting reservations, room assignments, and special requests Communicating with housekeeping, maintenance, sales, and management Providing information about hotel amenities, local attractions, and guest needs Maintaining a clean, organized, and professional front desk area Representing Hilton hospitality standards in every interaction Who Succeeds Here You may a good fit if you are: Naturally inviting, positive, and professional with guests Calm under pressure in a fast-paced environment Understand that accuracy, calmness, and consistency matter more than rushing Comfortable talking to many different kinds of people Reliable, punctual, team-oriented, and guest-focused Able to multitask without losing attention to detail Willing to learn hotel systems, Hilton standards, PEP management software, and front desk procedures Interested in building a career in hospitality, not just finding a temporary job Motivated by being part of a strong team with high standards Preferred Experience Previous experience in any of the following is helpful: Hotel front desk or hospitality PEP or other property management software Customer service Call center or office reception Event, conference, or guest-facing service roles Bilingual or multilingual ability is a plus, but not required.
Schedule and Pay Pay:
$15.00-$17.00 per hour AM and PM shifts are available. Full-time and part-time opportunities may be available based on business needs and candidate availability. Full-time benefits eligibility begins at 30 hours average per week. This is an in-person position at: Hilton Peachtree City Atlanta Hotel and Conference Center 2443 Hwy 54 West Peachtree City, Georgia Why Join Us We are a guest service team known for professionalism, warmth, pride, and excellence, at a hotel with a history as long as Peachtree City itself. If you want to be part of that kind of team, and experience the best property in the golf cart capital of America, we would like to hear from you. To apply, please submit your updated resume and come to our desk to introduce yourself and pick up a paper application.
Pay:
$15.00 - $17.00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance
