Front Desk Guest Service Representative Home2 Suites I-95 Port Wentworth Port Wentworth, GA Job Details Full-time $16 an hour 15 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Interpersonal skills English Organizational skills Receptionist experience within hospitality industry Venue guest services Full Job Description Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Verify their credit card data. PreAuthorize cards. Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our Maintenance and housekeeping staff to ensure all rooms are clean, tidy and to accommodate guests' needs Confirm group reservations Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent (preferred), Receptionist or similar role Experience with hotel reservations software, PEP (HotelKey) Understanding of how travel planning websites operate, like Booking.c and Expedia Customer service attitude Excellent communication and organizational skills Team player Must be willing to work flexible schedule. Employees are not allowed to live on site. Must live within 20 minutes of the Hotel. No relocation remuneration can be provided.

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Language:

English (Required) Spanish (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)

Work Location:

In person