Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location:
Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. LANA'I AMBASSADOR
The Four Seasons Resort Lāna'i is looking for a Lana'i Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. WHAT YOU'LL DO
The Lana'i Ambassador provides personalized guest service throughout the stay, acting as a primary point of contact for arrivals, departures, and requests while ensuring a seamless, luxury experience. Responsibilities include, but are not limited to: Welcome guests and manage seamless arrival and departure experiences, including check-in/check-out, verifying reservation details, issuing keys, coordinating luggage, and processing accurate billing and payments Serve as a primary point of contact throughout the stay, building relationships, anticipating needs, and coordinating dining, activities, spa services, transportation, and special requests Deliver personalized, high-level guest service by recognizing preferences, handling VIP interactions, resolving concerns, and ensuring satisfaction through proactive service recovery Maintain accurate guest records using property management systems, including reservations, profiles, preferences, and billing details Handle cashiering responsibilities, including processing payments, posting charges, reconciling transactions, and maintaining balance accuracy Support revenue generation by promoting room upgrades, resort experiences, and amenities while ensuring accurate rate assignment and billing And More! WHAT TO BRING
Successful candidate must possess legal work authorization in United States The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts Exceptional guest service skills with a genuine passion for hospitality and creating memorable guest experiences. Outstanding communication skills, both verbal and written, with the ability to engage professionally and confidently with guests and colleagues. JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS
Hourly Rate:
$31.80 100% Employer contributed Medical, Dental, and Vision benefits Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round Complimentary stays and exclusive discounts at Four Seasons Worldwide Complimentary Employee Meals & Dry Cleaning for Employee Uniforms Owner subsidized on-island housing, inter-island airfare to Oahu and other resources Comprehensive learning and development programs to help you master your craft Energizing Employee Culture where you are encouraged to be your true self! And so much more! We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us: Twitter:
https://twitter.com/FSLanai Facebook:
https://www.facebook.com/FourSeasonsResortsLanai Instagram:
https://www.instagram.com/fslanai/ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
