Guest Service Agent, Vacation Ownership at Ocean Tower - Hilton Waikoloa Village

Guest Service Agent, Vacation Ownership at Ocean Tower Hilton Waikoloa Village Hilton Waikoloa Village LocationWaikoloa, Hawaii, United States CategoryHotel

HOT0CINT

JOB

DESCRIPTION

The scenic Hilton Waikoloa Village is looking for a a Guest Service Agent, Vacation Ownership at Ocean Tower. 62 acres of Hawaiian Paradise on Hawaii's Big Island. Located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close. Our Team Members love being a part of our awardwinning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, we offer free meals during shifts and free parking onsite. The ideal candidate will have: Minimum six months of customer service experience Proficiency with computer systems Schedule flexibility that includes morning, evening, overnight shifts, weekends and holidays

Shift Pattern:

Open Availability (am, pm, overnight) includes weekends and holidays

Hourly Wage:

$24.98 to $27.75 The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program BestinClass Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents

DebtFree Education:

Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement

Hilton Shares:

Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs •Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with checkout including, but not limited to, ensuring rooms and services are correctly accounted, using the pointofsale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use upselling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE, including disability/vets