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Airport Guest Services Lead
Job
The Eastern Iowa Airport
Cedar Rapids, IA (In Person)
$35,214 Salary, Full-Time
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Job Description
Airport Guest Services Lead The Eastern Iowa Airport - 3.5 Cedar Rapids, IA Job Details Full-time $16.68 - $17.18 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Retirement plan Qualifications Guest relations Customer inquiry handling Administrative experience High school diploma or GED Driver's License Driving Valet parking Hotel experience Full Job Description Provides support to the Airport Guest Services Supervisor in leading the Airport Guest Services team to provide a high quality customer experience. Essential functions include serving as dispatcher, main point of contact, and daily observations of guests; refer inquiries to proper stakeholders; assist with scheduling, training, payroll, reports and other documents using MS Office; ability to make independent judgment decisions to minimize customer impacts; and possess leadership skills. The Guest Services Team oversees and helps create a lasting, positive impact by assisting the Airport's guests with any and every type of situation while working in a fast-paced environment; including, but not limited to greeting of guests, valet service, luggage assistance, mobility assistance, directions, responding to airline requests to assist guests, arranging transportation for guests, answering incoming phone calls and questions, ensuring cleanliness of the drive, light cleaning in terminal and a variety of administrative tasks.