We are seeking a welcoming and highly organized Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. You will be responsible for creating a positive first impression, ensuring an efficient check-in/check-out process, and providing exceptional customer service throughout the guests' stay. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for hospitality.

Key Responsibilities Guest Services:

Greet, register, and assign rooms to guests efficiently and with a warm, professional demeanor.

Reservations & Billing:

Process guest check-ins and check-outs, manage reservations (via phone, email, and in-person), and handle cancellations. Accurately post charges, process payments, and provide clear billing statements.

Information & Concierge:

Provide information about hotel amenities, services, and policies. Offer recommendations for local dining, entertainment, and transportation options.

Communication:

Answer and route external and internal phone calls. Coordinate with housekeeping, maintenance, and management to ensure all guest requests and room issues are resolved promptly.

Problem Resolution:

Listen to and address guest complaints or concerns with empathy, ensuring maximum guest satisfaction. Escalate issues to management when necessary.

Administrative Duties:

Maintain a clean and organized front desk area. Reconcile cash drawers and daily reports at the end of the shift.

Laundry:

Be able to move laundry process forward behind the front desk and fold laundry as time permits.

Breakfast:

Set up and breakdown breakfast

Qualifications and Skills Education:

High school diploma or equivalent; a degree in hospitality management is a plus.

Experience:

Previous experience in customer service; hotel front desk experience is highly preferred.

Technical Skills:

Familiarity with hotel property management systems (PMS) (Choice Advantage) and general computer proficiency.

Communication:

Excellent verbal and written communication skills in English; bilingual abilities are a strong advantage.

Professionalism:

A well-groomed, professional appearance and a positive, team-oriented attitude.

Problem-Solving:

Ability to remain calm under pressure, multitask efficiently, and resolve conflicts swiftly.

Availability:

Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays. Physical Requirements Ability to stand for extended periods (typically an 8-hour shift). Ability to lift up to 25 lbs occasionally (e.g., helping with minor luggage issues or receiving packages).

Pay:

$11.00 - $14.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person