Job Overview:

We are looking for a hotel front desk agent to serve as our guests' first point of contact and manage all aspects of their stay.

Hotel Front Desk Agent Responsibilities:

• Registering guests.
• Managing reservations and providing information about rooms, rates and amenities.
• Maintain a complete knowledge and comply with all hotel and departmental policies and procedures.
• Access all functions of computer system in accordance with departmental specifications.
• Responsible for shift duties including laundry and preparing breakfast service, ensuring timely and high-quality presentation for guests, while maintaining cleanliness and organization in the breakfast area.
• Respond to guest complaints and troubleshoot issues on shift.
• Answer department telephone using correct salutations and telephone etiquette.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Specific Skill and Physical Abilities Required
• Ability to input and access data in computer.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the desk and by phone.
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to prioritize and follow up.
• Ability to maintain confidentiality of all guest information.
• Ability to work well under pressure, coordinating several requests at any given time.

Experience:

Hospitality Industry:

1 year (Preferred)

Choice Hotels:

1 year (Preferred)

Job Types:

Full-time, Part-time Pay:

$12.00

• $15.

00 per hour

Work Location:

In person