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Front Desk Agent
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Inn at 500 Capitol
Boise, ID (In Person)
$33,280 Salary, Full-Time
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Job Description
Front Desk Agent Inn at 500 Capitol Boise, ID Job Details Part-time | Full-time $15 - $17 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Customer communication Customer service Computer literacy Basic math Processing cash transactions English High school diploma or GED Computer skills Valet parking Full Job Description Greetings! Here at the Inn at 500 Capitol,TripAdvisor's #1 Traveler Ranked hotel in Boise, we are in need of anoutstanding front desk agent to join our team! With competitive pay, fullbenefits, matching 401k, and opportunity for growth within the company, thebest candidates for our team will seek to provide the highest level of customerservice and individual personality to create positive, lasting memories for ourguests. Thanks for considering our companyand have a great day! Jon Deatrick Overnight Manager Inn at 500 Capitol
JOBSUMMARY
TheFront Desk Agent is responsible for ensuring that our Inn at 500 Capitol guestservice standards are met and for seeking out the opportunity to provide eachguest with a very special experience.RESPONSIBILITIES
- Perform daily front officeoperations while adhering to AAA-rated 4 Diamond, 5-Star service standards andthe Inn at 500 Capitol.
- Continually ensure the proactivechecking of reservations to ensure all services are delivered and any potentialissues are prevented.
- Welcome and serve guests in personand over the phone in a professional and friendly manner
- Provideassistance to guests by asking questions and offering personalizedrecommendations.
- Check-in andcheck-out procedures
- Take guest reservations over thephone and in person
- Take in-bound calls and transferwithin the property as designated.
- Handle cash,credit and debit card transactions
- Handle all guest complaints andissues promptly. Contact department heads as needed.
- Assess daily printed reports and actaccording to daily operational needs.
- Provide luggageor valet assistance, when required.
- Complete each shift with a report tothe oncoming shift- communicate any relevant information.
- Assure training and knowledge of theProperty Management System - Springer Miller Systems and assist the FrontOffice Manager or Manager on Duty to address any Interface or PropertyManagement system errors promptly.
- Complete projects, as designated bythe Front Office Manager or Manager on Duty, in a timely and effective manner.
- Ensure the lobby and front desks arekept clean and presentable at all times.
QUALIFICATIONS
- Ability to communicate effectively and professionally with the public and other employees.
- Demonstrated time management,customer service and negotiation
- Computer experience required
- Hospitality industry experiencepreferred
- Prior cash handling experience required
- 7th/8thgrade math skills required
- High School graduate or G.E.D. equivalent
- Read, write and speak English fluently