Front Desk Agent

A Hotel Front Desk Agent is the face of the hotel. You're the first and last interaction guests have, so the job blends customer service, problem-solving, and multitasking. You greet guests, check them in and out, answer questions, and handle issues on the spot. Some days are calm, others get busy fast, especially during check-in times. Core Responsibilities Welcome guests and provide a smooth check-in/check-out process Verify reservations and assign rooms Answer phone calls and respond to guest requests Handle payments, billing, and receipts Provide information about hotel services and local attractions Resolve guest complaints or escalate when needed Coordinate with housekeeping and maintenance Skills That Matter Clear communication

• you'll talk to all kinds of people Patience
• not every guest is easy Attention to detail
• mistakes in bookings can cause big problems Basic tech skills
• hotel management systems, email, payments Professional attitude
• even under pressure

Pay:

From $12.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off Retirement plan

Experience:

customer service: 1 year (Preferred)

Language:

English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Burley, ID 83318 (Preferred)

Work Location:

In person