Find & Apply For Hotel Desk Clerk Jobs in Burley, Idaho

Join our dynamic hospitality team as a Part-Time Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, ensuring every guest feels welcomed, valued, and well taken care of. Your vibrant personality and exceptional customer service skills will help foster a warm and inviting atmosphere at our resort or hotel. This position offers an exciting opportunity to develop your hospitality management skills while providing outstanding guest relations in a fast-paced environment. Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

EDUCATION

High School graduate or equivalent required

EXPERIENCE 1 - 2

years of prior guest service experience are preferred. Prior hospitality experience also preferred.

LICENSES OR CERTIFICATES CPR

Certification and/or First Aid Training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Join us to be part of a lively team dedicated to creating memorable stays for every guest. Your energy and commitment will make a difference in our guests' experiences while advancing your career in the vibrant world of hospitality!

Pay:

From $14.50 per hour

Benefits:

Employee discount

Work Location:

In person