Hotel Front Desk Agent

Do you enjoy serving others and creating positive experiences? Super 8 Burley is looking for a Front Desk Agent to join our guest services team. In this role, you will welcome guests, manage their reservations and account information, and make sure they have everything they need for a comfortable stay. This position is ideal for someone who thrives in a fast-paced environment and is looking for growth opportunities with flexible hours. Apply today and become part of our team at Super 8 Burley, ID!

Compensation:

$12 - $14 hourly

Responsibilities:

Greet each guest with a warm smile and ensure a seamless check-in process, setting the tone for a memorable stay. Manage reservations efficiently, updating guest information and accommodating special requests to enhance their experience. Handle guest inquiries and provide knowledgeable recommendations about local attractions and services. Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standards of cleanliness and comfort. Process payments accurately and maintain detailed records of transactions to ensure smooth financial operations. Address guest concerns promptly and professionally, turning potential issues into positive experiences. Assist in maintaining a welcoming and organized lobby area, creating a pleasant first impression for all visitors and guests.

Qualifications:

Experience in customer service, preferably in the hospitality industry. Ability to multitask and manage time efficiently in a fast-paced environment. Proven track record of handling guest inquiries and resolving issues with a positive attitude. Strong communication skills to interact effectively with guests and team members. Proficiency in using hotel management software and reservation systems. Attention to detail to ensure guest account information is accurate and up to date. Ability to work flexible hours, including weekends and holidays, to meet guest needs. About Company Super 8 by Wyndham Burley is located off I-84 in Burley, Idaho. The area draws steady travel with year-round activity and a strong local base. Guests expect a clean, reliable stay and consistent service. The hotel operates under the Wyndham brand with a focus on quality, consistency, and guest satisfaction. Structure Hospitality manages the property and brings a disciplined approach to operations, hiring, and team performance. Structure Hospitality is a Utah-based hotel management company focused on building strong teams and running hotels that perform.