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DI
Driftwood Inn
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Idaho data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,167 / year median in Idaho
Job Description
Description:
Job Title:
Front Desk Associate Job Summary:
We are seeking a friendly and professional Front Desk Associate to join our hotel team. This role involves providing exceptional customer service at the front desk and assisting with breakfast service for our guests. The ideal candidate will have strong communication skills and a passion for hospitality.Key Responsibilities:
- Greet and check in guests upon arrival, ensuring a warm and welcoming experience
- Handle guest inquiries and resolve any issues promptly and efficiently
- Manage reservations and maintain accurate records in the hotel management system
- Assist with breakfast service, including setting up, replenishing food items, and maintaining cleanliness
- Provide information about hotel amenities, local attractions, and dining options
- Collaborate with other hotel staff to ensure a seamless guest experience
- Uphold hotel policies and procedures to ensure guest satisfaction and safety
Skills and Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and a commitment to providing excellent service
- Basic computer skills and familiarity with hotel management software is a plus
- Flexibility to work various shifts, including weekends and holidays We offer a supportive work environment and opportunities for growth within our hotel.