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FairBridge Inn & Suites
Hotel Front Desk Clerk
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Based on Idaho data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,167 / year median in Idaho
Job Description
Job Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you'll be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional customer service, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will create memorable experiences that keep guests coming back. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to shine! Responsibilities Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services Manage reservations using hotel management systems such as OPERA or similar property management software Handle guest inquiries via phone and in person, offering accurate information about hotel services and local attractions Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests promptly Assist with guest relations by resolving issues quickly and professionally, ensuring high satisfaction levels Conduct night audits to reconcile daily transactions and prepare reports for management Follow hotel emergency procedures to ensure guest safety at all times Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting Proficiency with property management systems (PMS), especially OPERA or comparable platforms Excellent customer service skills with strong problem-solving abilities Multilingual or bilingual capabilities are highly desirable to serve diverse guests effectively Knowledge of hotel emergency procedures, guest services, and hospitality reservation systems Strong phone etiquette and communication skills for professional client interaction Ability to work flexible hours, including evenings, weekends, and night shifts if required Join us to be part of a vibrant team dedicated to delivering outstanding guest experiences! We value energetic professionals who are passionate about hospitality management, guest relations, and creating welcoming environments. All positions are paid roles committed to fostering a positive work atmosphere where your skills can truly shine.