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S8
Super 8 McCall by Wyndham
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Idaho data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,167 / year median in Idaho
Job Description
Position Summary The Front Desk Agent is responsible for creating a welcoming and memorable experience for every guest while ensuring efficient hotel operations. As the first and last point of contact, this position requires excellent customer service, strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Essential Job Responsibilities Guest Service Welcome every guest with a friendly, professional attitude. Complete guest check-ins and check-outs accurately and efficiently using SynXis Property Hub. Answer incoming phone calls and assist guests with reservations, questions, and requests. Provide information about McCall attractions, restaurants, Tamarack Resort, Brundage Mountain, Payette Lake, and local events. Respond promptly and professionally to guest concerns and work to resolve issues while following hotel policies. Encourage guests to leave positive Wyndham, Medallia, Google, and OTA (Booking.com, Expedia, Priceline, etc.) reviews. Reservations & Property Management Create, modify, and cancel reservations accurately. Verify payment methods, process room charges, and collect deposits according to hotel policy. Maintain knowledge of room types, rates, packages, occupancy, and availability. Monitor arrivals, departures, walk-ins, and group reservations. Ensure guest information remains confidential. Hotel Operations Maintain an organized, clean, and professional front desk. Balance cash drawer and complete shift reports accurately. Coordinate with Housekeeping regarding room status, stayovers, departures, maintenance needs, and out-of-order rooms. Communicate effectively during shift changes through pass-on logs and verbal communication. Report maintenance concerns immediately. Assist with breakfast area preparation or light duties when needed. Restock front desk supplies and guest amenities. Safety & Security Follow all Super 8 by Wyndham and ownership safety policies. Verify guest identification before issuing room keys. Handle lost and found items according to hotel procedures. Respond appropriately to emergencies, guest incidents, or suspicious activity. Maintain guest privacy and hotel security standards. Sales & Revenue Promote Wyndham Rewards enrollment. Upsell room upgrades and available amenities whenever possible. Maximize occupancy while maintaining rate integrity. Support group reservations and special events as assigned. Administrative Duties Complete daily checklists and required paperwork. Maintain accurate guest records. Use Microsoft Office, Google Workspace, SynXis, Canary, Medallia, and other hotel software as required. Perform additional duties assigned by hotel management.