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Front Office Associate
Job
Quality Inn and Suites
Pocatello, ID (In Person)
$27,040 Salary, Full-Time
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Job Description
Front Office Associate 3.2 3.2 out of 5 stars 1333 Bench Road, Pocatello, ID 83201 From $13 an hour - Full-time Quality Inn and Suites 4,883 reviews From $13 an hour - Full-time Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for visitors, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. Duties Greet guests upon arrival with a friendly and professional demeanor. Manage the check-in and check-out processes efficiently and accurately. Handle guest inquiries, requests, and complaints with promptness and professionalism. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Maintain accurate records of guest information, reservations, and billing details. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process phone calls in a courteous manner, demonstrating excellent phone etiquette. Assist in managing front desk operations during peak hours while maintaining high service standards. Skills Strong background in hospitality management or hotel management is preferred. Excellent guest relations skills to foster positive interactions with visitors. Proficient in customer service principles to address guest needs effectively. Familiarity with front desk operations in a resort or hotel setting is advantageous. Bilingual abilities are a plus, enhancing communication with diverse guests. Exceptional phone etiquette for handling inquiries and reservations professionally. Ability to work well under pressure while maintaining attention to detail in all tasks. Join us as a Front Desk Agent where your contributions will create memorable experiences for our guests!