Hotel Front Desk Agent

The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

Duties & Responsibilities:

Greet guests and complete check-in and check-out procedures efficiently and professionally Process payments, issue room keys, and provide clear directions and information Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department Answer incoming phone calls and assist with switchboard coverage as needed Maintain knowledge of resort amenities, services, and local area offerings Prepare and organize guest key packets and related materials Maintain a clean, organized, and professional front desk workspace Coordinate with internal departments to ensure seamless guest experiences Perform other duties as assigned

Qualifications:

Previous customer service or hospitality experience preferred Experience with OPERA or similar property management systems preferred Strong verbal and written communication skills Ability to multitask and work effectively in a fast-paced, team-oriented environment Willingness to learn and participate in cross-training opportunities Flexible availability, including weekends and holidays Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching Can safely lift and/or move up to 25 pounds