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Holiday Inn & Suites by IHG / Burger Theory

Front Desk Agent

Entry-Level JobVerifiedNo experience needed

Pay: $15/hr

Posted: 3 days ago

Location: Decatur, IL (Onsite)

Last Updated: 23 hours ago

Hours: Part-Time

Expires: 10/5/2026

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Based on Illinois data

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,934 / year median in Illinois

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Job Description

We are seeking a Front Desk Agent with exceptional guest services skills to become a part of our team!

Responsibilities:

Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments

Qualifications:

Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

401(k) Flexible schedule Paid time off

Experience:

Front desk: 1 year (Preferred)

Hospitality:

1 year (Preferred)

Work Location:

In person