Job Description -

Front Desk Agent Hotel Name:

Wyndham Chicago O'Hare PURPOSE:

Responsibilities include, but are not limited to, greeting and assisting with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete guest satisfaction.

RESPONSIBILITIES

Ensures complete guest satisfaction. Check-in and check-out of the guest. Gives information about room and package rates. Must work alongside other team members in harmony. Informs guest of the hotel facilities. Assign guest rooms based on preferences and availability. Must be able to transport guests to/from airport to/from local businesses when needed. Must be friendly, helpful and well-groomed as stated in Team Member Handbook. Must understand and adhere to cash handling policies. Make a great first impression. Complete guest registration process. Must be familiar with computer systems for guest reservation information. Must verify and imprint guest credit cards for authorization. Must be well versed in cash handling and accurately balance house bank. Handling guest concerns in a tactful manner and achieving resolution. Answers questions in regard to the hotels facilities and services. Answering telephones and booking reservations. Answering Guest inquiries such as giving directions. Recommending local area restaurants, points of interest, or needs for transportation. Handling guest needs. Maintaining cleanliness of front desk, lobby and back office. Following up with Guest check-ins, complaints, and other requests. Interacting with other departments and employees to ensure a good working relationship or for guest needs. Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity. Must be able to work all shifts or varying schedules to support business needs. Ensures Security for the hotel's customers, employees, and property assets. Supports established policies and procedures for Pancor Hospitality LLC and the hotel's brand. Responsible for following instructions and performing work as assigned by a supervisor or manager.

Experience:

Customer Service:

2 years (Preferred but not required)

Hotel Front Desk:

1 year (Preferred but not required) Work authorization: United States (Required)

Work Location:

One location