Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations. Your energetic approach and attention to detail will help foster a warm, inviting atmosphere that keeps guests returning time and again. Whether handling reservations, resolving guest inquiries, or coordinating with other departments, your proactive attitude will drive the success of our hospitality services. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar platforms. Manage reservations and room assignments through hospitality reservation systems, ensuring accuracy and guest preferences are met. Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering local recommendations to enhance their stay. Handle phone communication professionally, including booking inquiries, guest requests, and emergency situations, following proper phone etiquette. Maintain detailed records of guest information, billing details, and special requests while adhering to hotel policies and privacy standards. Collaborate with housekeeping, maintenance, and security teams to ensure guest rooms are prepared and the property remains safe and welcoming. Assist with night audit procedures when scheduled, balancing accounts and preparing reports to ensure financial accuracy at the end of each shift. Requirements Proven experience in hotel management or front desk operations within a hospitality environment; resort experience is a plus. Strong knowledge of property management systems (PMS), especially OPERA or similar platforms used in hotel management. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Excellent customer service skills with a focus on problem-solving and client communication; ability to handle guest concerns professionally. Familiarity with hotel emergency procedures and safety protocols to ensure guest well-being at all times. Ability to work flexible hours including nights, weekends, and holidays in a fast-paced environment. Strong communication skills with an emphasis on phone etiquette and professional demeanor in all interactions. Previous hotel experience emphasizing guest relations, front desk responsibilities, or night audit procedures is preferred. Join us in creating memorable stays for our guests by delivering energetic service rooted in professionalism! We're committed to fostering an inclusive environment where every team member can thrive while providing outstanding hospitality experiences worldwide.

Pay:

$22.00 - $27.00 per hour Expected hours: 42.0 per week

Benefits:

Relocation assistance People with a criminal record are encouraged to apply

Work Location:

In person