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LE0103 Drury Hotels Company LLC
Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on Illinois data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,934 / year median in Illinois
Job Description
Property Location:
Drury Inn & Suites- 2706 West DeYoung , Marion, Illinois 62959 You belong at Drury Hotels.
WHAT YOU CAN EXPECT FROM US
So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives- Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary) Work-life-balance
- Flexible scheduling, paid time off, hotel discounts and free room nights Career growth
- Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being
- Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement
- Company-matched 401(k) Award-winning
- Ranked among Newsweek's America's Greatest Workplaces 2025 Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off.
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Rise. Shine. Work Happy. Hiring Immediately!The pay range is:
$16.36- $24.