Hotel Front Desk Associate

Hotel Front Desk Associate 1409 W Hwy 50, O'Fallon, IL 62269 $13

• $15 an hour
• Temporary, Part-time, Seasonal, Contract, Internship $13
• $15 an hour
• Temporary, Part-time, Seasonal, Contract, Internship If you see a task, you complete it. You do not wait for someone to tell you. Your responsibility covers the entire hotel during your shift Time about this area. front desk, housekeeping support, maintenance reporting, café/breakfast area, pool area, lobby, hallways, and property cleanliness.

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DAILY DUTIES

(DETAILED & OPERATIONAL)

Front Desk & Guest Services :

Warmly greet guests and manage check‑ins, check‑outs, and room assignments Strong communication skills During your shift, you must support every department to maintain smooth operations. Housekeeping, laundry, café, pool safety & Security and other Handle reservations, cancellations, and online/phone inquiries Resolve guest concerns with professionalism, urgency, and ownership Coordinate with housekeeping and maintenance to ensure room readiness Verify cleanliness and quality of rooms and public areas Process payments accurately (cash, card, deposits, folios) Maintain a clean, safe, welcoming lobby, pool area, café, and parking lot and Guest Room Hotel Operations Follow all hotel policies, procedures, and brand standards Read and understand daily hotel reports (ADR, occupancy, revenue, night audit summaries) Assist with QA preparation and brand compliance Complete operational checklists without skipping steps Walk the property to ensure cleanliness, safety, and maintenance standards Support renovation, reopening, and improvement projects as needed Maintain smooth daily operations with minimal supervision Partner effectively with housekeeping, maintenance, and management Sales & Revenue Generation Maximize revenue per room through upselling and rate awareness Support group and event sales from inquiry to coordination Maintain relationships with corporate clients and long‑term accounts Assist with preparing and interpreting sales reports Engage with local businesses, contractors, and community partners Participate in public‑facing sales initiatives to increase visibility Promote hotel amenities and encourage repeat stays Leadership & Assistant Manager Support Act as Manager on Duty during assigned shifts Train, mentor, and support new hires Provide ongoing coaching to front desk staff Assist with staff scheduling and shift coverage Review daily reports and complete administrative tasks Resolve operational challenges and enforce hotel policies Demonstrate strong problem‑solving and conflict‑resolution skills Provide feedback to improve service, operations, and team performance ⭐ About the Role We are NOT hiring "clerks." We are hiring leaders . If you want a job where you sit, scroll your phone, and wait for the shift to end — this is NOT for you. If you want a job where you: Take ownership Solve problems Help guests Support all departments Grow into leadership Make a real impact Then you will thrive here. ⭐ What You'll Do This is a full‑responsibility role: Cross‑Department Support taring and ready for work Housekeeping support Laundry support Cafe restocking Pool restocking Maintenance reporting ⭐ What We're Looking For We hire for attitude , not experience. ✔ You MUST have: Kindness Confidence Professional tone Zero excuses Zero drama Zero attitude Strong work ethic Ownership mindset We train everything.

Job Types:

Part-time, Contract, Seasonal, Internship Base Pay:

$13.00

• $15.

00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): Can you work without using your phone and Smoking during shifts Hours ? Are you able to stand for extended periods ? 8h shift Can you take ownership of guest issues without excuses ? If you see a task, will you complete it immediately without waiting ? Are you comfortable being responsible for the entire hotel during your shift (front desk, housekeeping support, maintenance reporting, café, pool, lobby, parking lot) Do you have reliable transportation every day ? Can you work weekends and holidays and 3rd Shift (12Am to 8Am) ?

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Day Shift (Required)

Work Location:

In person