Front Desk Agent Pere Marquette Peoria Marriott Pere Marquette

• 3.0 Peoria, IL Job Details Part-time | Full-time $16
• $17 an hour 3 hours ago Benefits Free parking Paid time off Employee discount Referral program Food provided Qualifications Foreign language proficiency Phone communication Night audit Greeting customers Venue guest services Hotel experience Full Job Description About us Are you passionate about ensuring guests have an excellent experience from check-in to check-out?

Then Peoria Marriott Pere Marquette's front desk team has the opening you've been searching for! Established with a rich history in downtown Peoria, our newly renovated hotel rooms and lobby seamlessly integrate modern conveniences with timeless comfort for both business and leisure travelers alike. As an adjoining property to the Courtyard Peoria Downtown, employees may be required to work at either hotel based upon hotel demands.

Our work environment includes:

Modern office setting Food provided Growth opportunities

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring all necessary information is obtained
• Provide information about hotel amenities, services, and local attractions
• Handle guest check-ins and check-outs efficiently and accurately
• Answer phone calls and respond to guest inquiries or requests promptly
• Assist with reservations and cancellations, ensuring accuracy of information
• Process payments and maintain accurate records of guest transactions
• Resolve guest complaints or issues in a timely and satisfactory manner
• Maintain a clean and organized front desk area

Qualifications:

• Previous experience in hotel management or customer service is preferred
• Familiarity with phone systems and hospitality management software is a plus
• Excellent communication skills, both verbal and written
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Knowledge of front desk operations and procedures in a hotel setting
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Proficiency in phone etiquette, including answering calls promptly and professionally
• Fluency in multiple languages is an advantage
• Availability to work night audit shifts as needed We offer competitive pay rates, opportunities for career growth, and a supportive work environment.

If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Please apply with your resume and contact information.

Job Types:

Full-time, Part-time Pay:

$16.00

• $17.

00 per hour

Benefits:

Employee discount Food provided Free parking Paid time off Referral program

Experience:

Hotel experience: 1 year (Required)

Work Location:

In person