We are looking for a friendly, guest oriented, dynamic, hardworking, dedicated individual to join our team.

BASIC PURPOSE

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS

1. Handle guest registration and room assignments, accommodating special requests whenever possible. 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. 4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. 5. Cancel room reservations according to procedures. 6. Walk customers in a professional and courteous manner according to procedures. 7. Inventory guest room keys according to policy and request re-keying as necessary. 8 .Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Opera, and Reservationist. 9 . Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Skills and Abilities:

Requires a working knowledge of the Front Desk aspect of IHG, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

Associate (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Work Location:

In person