Front Desk Agent Extended Stay Hotels Springfield, IL Job Details Full-time $14 - $16 a year 9 hours ago Benefits Free parking Qualifications Proactive hotel and accommodations guest assistance Resort experience Phone communication Greeting customers High school diploma or GED Client interaction via phone calls Full Job Description Job description Examples of Hotel Front Desk Clerk responsibilities: Answer the phone at the front desk to respond to current and prospective guests' needs Book reservations for individuals, families and groups as required Greet walk-in guests and guests with reservations when they arrive at the front desk Refer guests to local amenities and venues Communicate guests' requests and complaints to the appropriate department Examples of Hotel Front Desk Clerk skills High school diploma/GED required Customer service experience preferred Excellent oral and written communication skills Friendly phone manner a must Willingness to work nights, weekends and holidays Familiarity with the hospitality industry a plus Willingness to maintain confidentiality