Front Desk Agent-Springhill Suites Holiday Inn Express and Suites - 2.3 Carmel, IN Job Details Full-time $14 - $22 an hour 16 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Hospitality Microsoft Excel Customer service Microsoft Office Administrative experience High school diploma or GED Front desk Productivity software Hotel experience Full Job Description
URGENT REQUIREMENT
!!! - Joining bonus of $1000 is available Springhill Suites is looking for a Hotel Front Desk to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
- Shift - AM / PM
Hotel Address :
SpringHill Suites Carmel 11855 N Meridian St, Carmel, IN 46032, United States Joining:
Immediately !!!
•
NOTE :
The interview is in-person only. No virtual hirings. We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.
Hotel Front Desk Responsibilities:
Checking guests in and out. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their request. Providing guests with information about the hotel. Keeping abreast of attractions that may be of interest to guests. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Hotel Front Desk Requirements:
High school qualification or equivalent. Previous hospitality experience would be advantageous. Strong written and verbal communication skills. Well-presented and professional appearance. Competency with Microsoft Office. Ability to learn on the job. Excellent customer service skills. Must have flexible hours. Welcome and greet guests Answer and direct incoming calls Make and confirm reservations for guests Register and check guests in Confirm relevant guest information Verify guest's payment method Verify and imprint credit cards for authorization Issue room keys and direct guests to their rooms Maintain clear and accurate records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Complete and maintain any incident reports, daily activity reports or other reports requested by management Manage conference room bookings and scheduling Close guest accounts and check guests out Review accounts and charges with guests during the check-out process Process accurate payment of guest accounts Inform housekeeping when rooms have been vacated and are ready for cleaning Monitor visitors to the hotel Enforce rules and policies of the hotel Maintain a neat and orderly front desk and reception area Education, Skills and Experience High school diploma or equivalent Guest/customer relations experience, preferably in a hospitality environment strong working knowledge of relevant computer software including MS Office and booking and payment systems Numeracy skills Administrative skills Key Competencies and Qualities Customer service orientation Attention to detail and accuracy Planning and organizing Ability to multitask and prioritize Professional appearance and attitude Effective verbal and written communication skills Ability to handle stress and stay calm under pressure Conflict resolution skills Decision making and judgment skills Teamwork Flexible regarding work schedules Ability to respond appropriately to diverse customers and guests
Job Type:
Full-time Pay:
$14.00 - $22.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person
