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HI
Holiday Inn Express
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Kansas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,502 / year median in Kansas
Job Description
## Job Summary Are you looking for a fun and exciting environment? We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. ## Duties
- Greet guests upon arrival and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate the phone system and direct calls to the appropriate department
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
- Assist with guest reservations and provide information about hotel services and amenities ## Experience
- Knowledge of phone etiquette and customer service best practices
- Familiarity with hospitality management software is a plus
- Ability to communicate effectively with guests and team members Join our team and be part of a dynamic environment where you can enhance your customer service skills and contribute to creating memorable experiences for our guests.
Job Types:
Full-time, Part-time Pay:
$11.00- $13.