Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HB
Hampton by Hilton Inn Hays- North Of I-70
Guest Service Representative/Front Desk
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Kansas data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,502 / year median in Kansas
Job Description
- Greet guests and complete the registration process including: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, create reservations, monitor noise levels and check indoor pool area, group arrivals/checkouts (with luggage handling)
- Assist guests with check-out including: ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment
- Demonstrate a thorough knowledge of hotel information as well as information/directions to local attractions, including but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer all guest inquiries
- Respond to guest inquires and requests and resolve issues in a timely, friendly, and efficient manner
- Resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests and staff members as needed
- Light Housekeeping and Maintenance as needed.
- Operate multi-line telephone