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Front Desk Clerk
Job
Best Western Plus
Hiawatha, KS (In Person)
$22,880 Salary, Full-Time
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Job Description
Job Overview We are seeking a motivated and customer-oriented Front Desk Agent to join our dynamic team at our resort. As the first point of contact for guests, you will play a crucial role in delivering exceptional hospitality and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong phone etiquette, a passion for the hospitality industry, and the ability to communicate effectively with guests from diverse backgrounds. Duties Greet guests warmly upon arrival and provide them with information about the resort's amenities and services. Manage the check-in and check-out processes efficiently while ensuring guest satisfaction. Handle reservations, cancellations, and modifications using hotel management software and phone systems. Address guest inquiries and resolve any issues promptly to enhance their experience. Wash and fold laundry as needed. Maintain a clean and organized front desk area to create a welcoming environment for guests. Collaborate with other departments to fulfill guest requests and enhance overall service delivery. Provide assistance in multiple languages as needed, catering to our multilingual clientele. Qualifications Previous experience in a hotel or resort setting is preferred but not mandatory. Strong phone etiquette skills with the ability to communicate clearly and professionally. Familiarity with hospitality management principles is an advantage. Bilingual or multilingual capabilities are highly desirable to accommodate diverse guests. Proficient in using phone systems and hotel management software. Excellent interpersonal skills with a focus on customer service excellence. Ability to work flexible hours, including nights, weekends, and holidays as required by business needs. Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will thrive!