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Front Desk Agent
Job
SPARK by Hilton
Lansing, KS (In Person)
$31,200 Salary, Full-Time
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Job Description
SPARK by Hilton is dedicated to creating a safe and relaxing environment for all guests, emphasizing cleanliness, health, and safety from check-in to check-out. With a commitment to providing a seamless travel experience across our global brands, we prioritize guest well-being and exceptional service. Job Summary We are seeking an energetic and welcoming Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring their stay begins with a warm greeting and continues with outstanding customer service. Your enthusiasm and professionalism will help create memorable experiences while managing guest relations, reservations, and front desk operations efficiently. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems with excellent phone etiquette, providing information and handling inquiries Handle guest requests promptly, ensuring their needs are met with a positive attitude Maintain accurate reservation records and update guest information in the hotel management system Provide information about hotel amenities, local attractions, and services to enhance guest experience Assist with night audit procedures to ensure financial accuracy and reporting compliance Support guest relations by resolving issues swiftly and professionally, fostering guest satisfaction Requirements Previous experience in hospitality management or hotel front desk operations preferred Bilingual or multilingual skills highly desirable to serve diverse guests effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of hotel management systems and multi-line phone systems Ability to handle night audit responsibilities accurately and efficiently Excellent communication skills, including phone etiquette and guest interaction Hospitality or hotel experience is preferred but not mandatory; training will be provided for the right candidate Join us as a Front Desk Agent and be part of a vibrant team committed to delivering exceptional hospitality! Your energy, dedication, and guest-focused attitude will help us create memorable stays for every visitor.