FRONT DESK ASSISTANCE TOPEKA INVESTMENT GROUP LLC

Topeka, KS Job Details Full-time $14 - $16 an hour 19 hours ago Benefits Opportunities for advancement Qualifications Customer records maintenance Computer operation Hotel and accommodations payment processing Hotel policy compliance Phone communication Payment processing Greeting customers Answering guest questions Accurate transaction records management High school diploma or GED Organizational skills Property management systems (PMS) Computer skills Receptionist experience within hospitality industry Phone call management Hotel and accommodations guest complaints handling Communication skills Entry level Under 1 year Full Job Description Join Our Team! Holiday Inn Express Topeka North is seeking a friendly, professional, and service-oriented Front Desk Agent to be the first point of contact for our guests. If you enjoy helping people, creating positive guest experiences, and working in a fast-paced hospitality environment, we'd love to hear from you! Responsibilities Welcome guests with a warm and friendly attitude. Handle guest check-ins and check-outs efficiently. Answer phone calls and assist guests with reservations, questions, and requests. Process payments and maintain accurate records. Respond promptly to guest concerns and resolve issues professionally. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain knowledge of hotel services, amenities, and local attractions. Follow hotel policies, procedures, and brand standards. Assist with daily front desk operations and administrative tasks. Qualifications High school diploma or equivalent preferred. Previous hotel, customer service, or front desk experience is preferred but not required. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Basic computer skills and ability to learn hotel management software. Ability to work flexible schedules, including evenings, weekends, and holidays. Professional appearance and positive attitude. What We Offer Competitive pay Flexible scheduling Opportunities for career growth and advancement Employee hotel discounts through IHG Supportive and team-focused work environment Training and development opportunities Ideal Candidate The ideal candidate is dependable, energetic, and passionate about delivering outstanding guest service. You take pride in creating a welcoming environment and ensuring every guest has an exceptional stay. Apply Today! Start your hospitality career with Holiday Inn Express Topeka North and become part of a team dedicated to providing outstanding guest experiences. Holiday Inn Express Topeka North is an Equal Opportunity Employer.