Job Summary:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

Greet guests with a warm and welcoming demeanor
Check-in and check-out guests efficiently and accurately
Provide information about hotel amenities, services, and local attractions
Handle guest inquiries, requests, and complaints promptly and professionally
Maintain accurate guest records and ensure confidentiality of personal information
Process payments and maintain a balanced cash drawer
Assist with reservations and room assignments
Collaborate with other hotel departments to ensure guest satisfaction
Maintain cleanliness and organization at the front desk area

Skills:

Excellent customer service skills with a friendly and approachable attitude
Strong communication skills, both verbal and written
Proficient in using phone systems and handling multiple phone lines
Ability to handle difficult situations with patience and professionalism
Attention to detail and ability to multitask in a fast-paced environment
Knowledge of hotel management software is a plus
Ability to work independently as well as part of a team

Requirements:

High school diploma or equivalent
Previous experience in hospitality or customer service is preferred but not required We offer competitive pay, opportunities for career growth, and a supportive work environment.

If you are passionate about providing exceptional guest experiences, we would love to hear from you. to join our team as a valued Front Desk Agent!

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour

Benefits:

Flexible schedule Free parking Professional development assistance Ability to

Commute:

Bowling Green, KY 42104 (Preferred) Ability to

Relocate:

Bowling Green, KY 42104: Relocate before starting work (Required)

Work Location:

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