Overview We are seeking a dedicated and friendly Front Desk Agent who can work two shifts of 2PM-10PM and two shifts of _ 10PM-6AM _ to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival with a friendly demeanor and assist with the check-in process. Handle guest inquiries, requests, and complaints in a professional manner to ensure guest satisfaction. Manage reservations and maintain accurate records using hotel management software. Operate phone systems to respond to calls promptly and provide information about hotel services and amenities. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Process payments and maintain cash handling procedures accurately. Provide local information and recommendations to enhance the guest experience. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Skills Strong background in hospitality or front desk operations is preferred. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Proficient in using phone systems and hotel management software. Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members. Knowledge of hospitality management principles is advantageous. Ability to work in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills to address guest concerns efficiently. Join our team as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$11.00 - $13.00 per hour

Benefits:

Employee discount Ability to

Commute:

Brooks, KY 40109 (Required) Ability to

Relocate:

Brooks, KY 40109: Relocate before starting work (Required)

Work Location:

In person