Job Summary Homewood Suites by Hilton Cincinnati Airport wants you to join our dynamic hospitality team as a Hotel Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring smooth check-in and check-out processes. You will be instrumental in creating a positive and memorable experience for every guest, demonstrating professionalism, hospitality expertise, and a proactive attitude. Your enthusiasm and attention to detail will help foster guest loyalty and uphold the high standards of our hotel. Responsibilities Welcome, register, check in, and check out guests staying at the hotel; provide keys and room numbers, and record credit card information Must be 21 with a valid driver's license and be able to drive the hotel shuttle Be able to work on your feet for a typical shift of 8 hours at a time in a dynamic, fast-paced environment Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Mitigate customer complaints as needed Perform regular bookkeeping duties: make sure hotel guest information is current and correct Communicate with housekeeping to make sure guest rooms are ready Experience Experience in customer service or hospitality roles, ensuring guests feel welcomed and valued Ability to multitask effectively in a fast-paced environment, maintaining composure and efficiency Proven track record of handling guest inquiries and resolving complaints with empathy and professionalism Strong communication skills, both verbal and written, to interact clearly with guests and team members Proficiency in using hotel management software and basic bookkeeping tasks to keep guest information accurate Ability to collaborate with housekeeping and other departments to ensure seamless guest experiences Must be 21 years or older with a valid driver's license, capable of driving the hotel shuttle safely and responsibly Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences!

Pay:

$13.50 - $14.50 per hour

Benefits:

Employee discount Free parking Paid time off

Work Location:

In person