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Front Desk Clerk
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Red Roof Inn Lexington
Lexington, KY (In Person)
$24,960 Salary, Full-Time
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Job Description
Front Desk Clerk Red Roof Inn Lexington Lexington, KY Job Details Full-time $11 - $13 an hour 2 hours ago Qualifications Bilingual Guest relations Multilingual Night audit Multi-line phone systems Full Job Description Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will have a passion for providing exceptional customer service and creating memorable experiences for our guests. As the first point of contact for visitors, you will play a crucial role in ensuring guest satisfaction and managing front desk operations in a dynamic hotel or resort environment. Responsibilities Greet guests warmly upon arrival and check them in efficiently while ensuring all necessary information is accurately recorded. Handle guest inquiries, requests, and complaints with professionalism and courtesy, providing solutions to enhance their stay. Manage multi-line phone systems to answer calls promptly, assist with reservations, and provide information about hotel services and amenities. Conduct night audits as required, ensuring all financial transactions are accurately processed and recorded. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that may arise during their stay. Maintain an organized front desk area, including managing guest records and handling cash transactions securely. Assist in promoting hotel services, amenities, and local attractions to enhance the guest experience. Uphold high standards of hospitality management by demonstrating excellent phone etiquette and guest relations skills. Qualifications Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest satisfaction in a hospitality setting. Bilingual or multilingual abilities are highly desirable to cater to diverse clientele. Familiarity with night audit procedures is a plus. Proficient in using multi-line phone systems and basic office software applications. Excellent communication skills with an emphasis on professionalism and courtesy. Ability to work flexible hours, including nights, weekends, and holidays as needed in the hospitality industry. Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!